SHIPPING POLICY
Thank you for supporting Arcane Expressions. Every creation is handcrafted with care and attention to detail. Because many Arcane Expressions pieces are one-of-a-kind, special care is taken to package and ship each order safely.
Processing Times
Ready-made items are typically shipped within three (3) to five (5) business days after payment has been received and cleared.
Custom orders and commissioned pieces have separate production timelines, which will be discussed and agreed upon during the design process.
Business days do not include weekends or federal holidays.
Shipping Locations
Arcane Expressions currently ships within the United States only.
Shipping Methods
Orders are shipped through reputable carriers such as USPS, UPS, or other appropriate shipping providers selected by Arcane Expressions.
Shipping methods may vary depending on the size, weight, value, and destination of the package.
Signature Confirmation
To protect both the customer and Arcane Expressions, all orders are shipped with Signature Confirmation.
A signature from the recipient or an authorized individual at the delivery address is required before the package can be considered delivered.
By placing an order, customers acknowledge and agree to this shipping requirement.
Tracking Information
Tracking information will be provided when available.
Customers are responsible for monitoring shipment progress and making arrangements to receive deliveries that require a signature.
Packaging
Arcane Expressions takes reasonable care in packaging all items for shipment. Due to the delicate and handcrafted nature of many creations, customers are encouraged to inspect their order promptly upon delivery.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
Arcane Expressions is not responsible for delays, losses, returned packages, or additional shipping expenses resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery times are outside the control of Arcane Expressions.
If a shipment appears lost or significantly delayed, customers should contact Arcane Expressions as soon as possible so that a carrier investigation may be initiated when appropriate.
Delivered Packages
Once tracking information confirms delivery and signature acceptance, responsibility for the package transfers to the customer.
Arcane Expressions is not responsible for theft, loss, damage, or misplacement occurring after confirmed delivery.
Damaged Shipments
If an item arrives damaged, customers must contact Arcane Expressions within seven (7) days of delivery and provide photographs of:
• The damaged item
• The shipping box or packaging
• Any visible shipping damage
Each situation will be reviewed individually.
Depending on the circumstances, Arcane Expressions may offer repair services, replacement, store credit, or another mutually agreed solution.
Because many items are handcrafted and one-of-a-kind, an identical replacement may not always be available.
Return Shipping and Repair Shipping
Unless otherwise agreed in writing, customers are responsible for shipping costs associated with returning items to Arcane Expressions for inspection, repair, alteration, or approved returns.
Arcane Expressions reserves the right to determine, at its sole discretion, whether shipping costs will be reimbursed in exceptional circumstances, including confirmed shipping damage or carrier-related issues.
Questions
If you have any questions regarding shipping, delivery, packaging, or signature requirements, please contact Arcane Expressions before placing your order.
By placing an order with Arcane Expressions, you acknowledge that you have read and agree to this Shipping Policy.