Refund Requests

If a customer wishes to request a refund or discuss a concern regarding an order, Arcane Expressions must be contacted within seven (7) days of confirmed delivery.

All requests will be reviewed individually based on the circumstances of the order.

Arcane Expressions reserves the right to approve or deny refund requests and may instead offer repair services, replacement, or another mutually agreed resolution when appropriate.

Returns

If a return is approved, the item must be shipped back within seven (7) days of return authorization.

If a refund is approved, it will generally be issued to the original payment method used for the purchase whenever possible.

Processing times may vary depending on the payment provider, financial institution, or payment platform involved.

Items must be returned in substantially the same condition in which they were received unless the return relates to shipping damage or a product defect